HOTEL VENLO IS OPEN

Van der Valk Hotel Venlo is (partly) open and applies stricter measures. We would like to ask you to take these measures into account to ensure your health and that of our employees. We hope to welcome you soon for a safe and comfortable stay at Hotel Venlo.

Thank you for understanding and trust in our hotel.

View our taken measures


 

Open facilities

The facilities in our hotels are limited available to prevent too many people being in the same places at the same time.

Breakfast restaurant

The breakfast restaurant is - according to guidelines from the government and RIVM - open to hotel guests who spend the night in our hotel.

  • We have a separate entrance and exit from the breakfast restaurant.
  • We ask you to wait 1.5 meters apart until our host shows you a table.
  • Keep 1.5 meters away. Both to our employees and to other guests.
  • Our employees wear gloves from a hygienic point of view.
  • Room service is available for both dishes and drinks.


 

Safe and comfortable

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

  • Follow indicated walking direction and hygiene measures
  • Keep 1.5 meters distance from other guests and employees
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Preferably pay with pin or contactless

Do you have symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception.

With hospitable regards,

Han and Ine van der Eijk
Management and employees


 

Frequently asked questions


Can Van der Valk be open as a hotel?
Yes, according to government guidelines it is allowed to be open as a hotel.

Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the RIVM. As a hotel, we do everything we can to keep risks to a minimum.

As a hotel guest, can I use the breakfast restaurant facilities?
Yes, as a hotel guest you can use the breakfast restaurant. We use stricter measures here to make your visit to our breakfast restaurant as safe as possible. 

Is it possible to order room service?
Yes, you can order room service between 5PM and 9PM from your hotel room via reception. There is an adapted menu for this that you will find in your hotel room.

What facilities are open in the hotel?
The breakfast restaurant is exclusively open to hotel guests with overnight accommodation. Due to our new build project we have adapted facilities. Our pop-up restaurant Taste of V in the city centre of Venlo is temporarily closed due to the new corona measures.

Can I cancel or change my booking?
You can cancel or change your booking free of charge until 12:00 on the day of arrival. If the cancellation is made after 12:00, 100% of the reservation value of the first night will be charged. In the case of a non-refundable booking, you cannot cancel / change your booking for free. Full costs will be charged if you cancel or change this booking.

Can I change my booking on the day of arrival if I have a cold or cough?
Do you have a cold, such as a cold, runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel. Of course we will think along with you in the form of a suitable solution.