HOTEL VENLO IS OPEN

Van der Valk Hotel Venlo is (partly) open and applies stricter measures. We would like to ask you to take these measures into account to ensure your health and that of our employees. We hope to welcome you soon for a safe and comfortable stay at Hotel Venlo.

Thank you for understanding and trust in our hotel.

View our taken measures


Breakfast
Due to the current corona measures, we are not allowed to offer you a seat in our new buffet restaurant "Zest Live Cooking". There is, however, the possibility to compose your own breakfast in our new restaurant and then eat it in your hotel room.

Lunch & dinner
Due to the current corona measures, we are not allowed to serve you lunch or dinner in our restaurant, but we can serve you in the hotel room. For lunch or dinner you can use our room service. Click here for more information. 


 

Safe and comfortable

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

  • Follow indicated walking direction and hygiene measures
  • Keep 1.5 meters distance from other guests and employees
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Preferably pay with pin or contactless

Do you have symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception.

With hospitable regards,

Han and Ine van der Eijk
Management and employees


 

Frequently asked questions


Can Van der Valk be open as a hotel?
Yes, according to government guidelines it is allowed to be open as a hotel for necessary overnight stays.

Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the RIVM. As a hotel, we do everything we can to keep risks to a minimum.

As a hotel guest, can I use breakfast?
Yes, as a hotel guest you can order a breakfast package upon check-in. The breakfast restaurant is closed.

Is it possible to order room service?
No, you cannot order room service. You can, however, order take away dishes from the reception between 17:00 and 21:00 and enjoy them in your hotel room. Take away dishes are delivered to the hotel and can be picked up in the lobby.

What facilities are open in the hotel?
Due to the renovation, the facilities in our hotel are limited. You can currently contact us for an overnight stay with a breakfast package and take away dishes that you can enjoy in your room.

Can I cancel or change my booking?
You can cancel or change your regular booking free of charge until 12:00 on the day of arrival. If the cancellation is made after 12:00, 100% of the reservation value of the first night will be charged. In case of a non-refundable booking you can change the dates of your reservation once free of charge. Below you can read the conditions:
• It concerns an existing and non-refundable reservation which, due to the Covid-19 measures that apply until January 19, 2021, has been moved once and for free to a new arrival date.
• The new arrival date will be within a 12-month period from the original arrival date, except for arrivals in the period from March 15 to September 15, 2021.
• This reservation cannot be changed or canceled after this.

Can I change my booking on the day of arrival if I have a cold or cough?
Do you have a cold, such as a cold, runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel. Of course we will think along with you in the form of a suitable solution.