Lost and found

Lost and FoundDid you lose something? And do you think it may have happened with us in Hotel van der Valk Venlo? Due to the collaboration with FoundHero, there is a good chance that you will quickly find your stuff again.

FOUNDHERO is the website where lost and found objects can be registered and claimed. Our hotel lists all found objects in our hotel on this website, and you can easily check online whether your lost object has already been found. This prevents you from having to call everyone. Searching FoundHero through our website greatly increases your chances of finding the lost item. And for us it is nice that there is a much greater chance that the lost items will return to the rightful owner.

What should you do if you have lost something?

  • Click on the bar below with SEARCH FOR FOUNDHERO on it. And search for your lost item on our specific hotel page.
  • If you find your lost item, claim the item and describe it so we can determine if it is yours.
  • You will then receive another notification from us by email. Of course you can also pick up the item from us free of charge if it has been established that the item is actually yours.
  • You then indicate when you would prefer to pick up the item (date and time).
  • If it's easier, you can also have the item sent to you, you only pay the transport costs. You can pay for this online.
  • And within a few days you will receive your item at home.