Facilities

Online guest information

On behalf of the entire staff of Van der Valk Hotel Venlo we would like to wish you a heartfelt welcome. To guarantee both your comfort and pleasure during your stay, we hereby provide you our online guest information. It contains information you need about the hotel and our services.

If you have any questions or require other information, please don't hesitate to contact our front desk (dial 9).

We wish you a pleasant stay!

Air conditioning

All rooms have air conditioning. The system is individually adjustable per room.

Airport shuttle service (on request)

To make use of the airport shuttle service, please contact the front desk. The shuttle service is available upon reservation.

Baby bed

Baby beds can be arranged for an additional fee of € 15,00 per night.

Banks

Several banks are located in the city centre of Venlo. You can also exchange foreign currency (US Dollars and British Pounds, banknotes only) for Euros at the front desk. You will pay the hotel exchange rate.

Bicycles

We rent out different types of bicycles, such as electric bikes and bicycles with manual transmission. We do not have a covered bicycle shed during the construction phases. There is also no possibility to charge your electric bicycle.

Breakfast

On workdays, the breakfast buffet is served from 6 AM to 10 AM; on Saturdays and Sundays from 7 AM to 11 AM.

Check-in

Your room will be available for you from 2 PM.

Check-out

You should check-out prior to 11.30 AM. If you wish to make longer use of your room, please contact the front desk.

To keep your room until 5 PM, we charge 50% of the room rate. Late check-out is possible based on availability.

Complaints / comments

You can report complaints and / or comments to the front desk or submit them using the survey form.

Do not disturb

If you don't want to be disturbed, please hang the 'do not disturb' slip on outside of the door. You can use the services of the housekeeping department until 2 PM. After 2 PM you room will not be cleaned.

Dry cleaning / laundry

You can give your laundry to Van der Valk Hotel Venlo to have it washed and dry cleaned. In your room, you will find a form and laundry bag to this end. The front desk needs to have your laundry prior to 8.30 AM. Your laundry and dry-cleaning items will be returned to you the next workday. During the weekends and holidays, no laundry will be processed. The management is not responsible for any loss or damage of laundry. It is also possible to borrow an iron at the front desk.

Electric car charging station

You can recharge your electric car at the charging stations at the car park.

Emergency

In case of an emergency, please contact our front desk (dial 4444).

Emergency exits

All emergency exits are clearly marked in the hallways and have emergency lighting.

Fire

In case of fire, you shoul do the following:

  • Remain calm
  • Immediately report the fire to the front desk (dial 4444)
  • Stay close to the ground in case of heavy smoke
  • Never use the elevator
  • When the general smoke alarm sounds, leave the premises as quickly as possisble; attached to or next to your room door, you'll find a floor plan directing you to the nearest emergency exit
Front desk

The front desk is open 24 hours a day. Contact the front desk by dialing 9.

Laundry reuse

During a multi-day stay in our hotel you can indicate whether you wish to use our service to change your bed linen. If you wish to use the laundry change, we kindly request that you hang the door hanger on the outside of your door with the red side in sight.

Lost and found objects

If you have lost or found something, please contact the front desk.

Luggage

Luggage carts are available at the hotel entrance.

Mail stamps

You can give your outbound mail to the front desk. We are happy to arrange the postage for you.

Payment methods

We accept the following payment methods:

  • PIN/Maestro
  • Chipknip
  • Credit cards (MasterCard, American Express, Visa, Diners Club)
  • Van der Valk Gift Card

In case of cash payments, all other costs should be paid immediately.

Phone adapter

At the front desk you can get several phone adapters.

Pillows / blankets

All rooms have an extra pillow. If you wish to have more pillows or blankets in your room, please contact the front desk (dial 9). You can choose from different types of pillows, available as medium and hard.

Public transportation

For up to dat information and timetables, please contact OV info 0900-9292. The nearest bus stops are within walking distance of the hotel. For questions please contact the front desk.

Safety deposit box

A safety deposit box is available in your hotel room, which you may use free of charge.

Shops

The city centre of Venlo has a wide range of cozy shops, boutiques and entertainment venues. Shops are open from Monday through Friday from 9 AM until 6 PM; on Saturdays from 9 PM until 5 PM. On Sundays most of the shops are open from 12 PM until 5 PM. Late night shopping is possible on Thursdays, when shops are open until 9 PM.

Smoking

Van der Valk Hotel Venlo is a smoke free hotel. In case of violation of the smoking ban, we have no choice but to charge € 150. Outside, on the balcony of the hallways in the tower, you can smoke.

Sports

You may use the sports facilities of Fit For Free, free of charge. This gym is located directly behind the hotel. Sports cards are available at the front desk, upon availability. Kindly note that a reservation is necessary at Fit For Free. Reservations can be made through the hotel reception and per 1 hour time slot.

Taxi

You can order a taxi through our front desk or directly. If you need a taxi prior to 8 AM, please book it the night before.

Taxi Van Bommel
+31 77 3523323

Toiletries

At the front desk, several toiletries are available, such as a tooth brush, shaving set, deodorant and hair gel.

Tourist information

At the front desk you can get extensive information about the tourist attractions and other landmarks in the vicinity. The front desk also sells admission tickets to various attractions in the vicinity.

Wake up service

You can ask our front desk to wake you up in the morning. However, Van der Valk Hotel Venlo is not liable for a missed wake up call.

Wifi

Throughout the hotel, you may use free wireless internet. You have acces in 3 simple steps:

  • Select 'Van der Valk Free' from the list of wireless networks
  • Start your Internet Browser, the login page will appear automatically
  • Accept the general conditions and get online